EDTM, Inc.

Glass, Window & Film Test Equipment

745 Capital Commons Dr
Toledo, OH 43615

Phone: (419) 861-1030
Fax: (419) 861-1031

email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our friendly staff is available 8:00 AM - 5:00 PM EST Monday through Friday.

Product Repairs and Recalibrations

Please contact us before sending a product for repair or recalibration. This will help us expedite the process and get the product back to you more quickly.

International Repairs and Recals:
When returning equipment for repair, recalibration, or simply returning product, the customer must clearly state on the commercial invoice that the product is being returned for repair. The commercial invoice must also clearly state that the invoice is for "CUSTOMS PURPOSES ONLY", and that the goods have "NO COMMERCIAL VALUE". If they must put a commercial value on the products, place $1 or $10 value on it so there will be no customs impact. 

Also, please note that EDTM will not be responsible for any customs or government processing fees. Any amount that EDTM is charged for receiving the goods, will be added to the cost of the repair.

Return Policy

• All product returns are subject to a 20% restocking fee. Returned special order items will be subject to a higher restocking fee. 
• Please do not send a product back without contacting us first. 
• We will not accept any used or disassembled products. 
• Other restrictions may apply.

International Returns (Including Repairs and Recals)

When returning equipment for repair, recalibration, or simply returning product, the customer must clearly state on the commercial invoice that the product is being returned for repair. The commercial invoice must also clearly state that the invoice is for "CUSTOMS PURPOSES ONLY", and that the goods have "NO COMMERCIAL VALUE". If they must put a commercial value on the products, place $1 or $10 value on it so there will be no customs impact. 

Also, please note that EDTM will not be responsible for any customs or government processing fees. Any amount that EDTM is charged for receiving the goods, will be added to the cost of the repair.

• All product returns are subject to a 20% restocking fee. Returned special order items will be subject to a higher restocking fee. 
• Please do not send a product back without contacting us first. 
• We will not accept any used or disassembled products. 
• Other restrictions may apply.

Warranty Policy

The manufacturer warrants all models of the {product}to be free from defects in material and workmanship under normal use and service as specified within the operator's manual. The manufacturer shall repair or replace the unit within {Term shown on chart below} from the original date of shipment after the unit is returned to the manufacturers factory, prepaid by the user, and the unit is disclosed to the manufacturers satisfaction, to be thus defective. This warranty shall not apply to any unit that has been repaired or altered other than by the manufacturer. The aforementioned provisions do not extend the original warranty period of the unit which has been repaired or replaced by the manufacturer. Batteries and bulbs are not covered by warranty.

The manufacturer assumes no liability for the consequential damages of any kind through the use or misuse of the {product} by the purchaser or others. No other obligations or liabilities are expressed or implied. All damage or liability claims will be limited to an amount equal to the sale price of the {product}, as established by the manufacturer.

Product Warranty Period by Product:

Product

Term

AE1601: New ETEKT+ Low E Coating Detector

1 Year

AE3600: Euro-E Low E Coating Detector (export only)

1 Year

AE4600: Solar Gain Low E Coating Detector

1 Year

AR1750: PPG SolarPhire AR Coating Detector

1 Year

CM1030: Low E Contact Meter

90 Days

DS1670: DiamondGuard/ShowerGuard Coating Detector

1 Year

EP3500: Window Energy Pro (SHGC, UV & VLT)

1 Year

GC2001: GLASS-CHEK+ Glass Thickness Meter w/ Low E Sensor

1 Year

GC3000: Glass-Chek PRO Glass Thickness Meter and Low-E Detector

1 Year

HL1040: Infrared Heat Lamp Assembly

90 Days

MG1500: MIG Glass & Air Space Laser Gauge

1 Year

MT1575: Noncontact Thermometer w/ laser

6 Months

PR3400: Beamsplitter Pro (Solar, UV & VLT)

1 Year

RAYMT4: Noncontact Thermometer w/ laser

6 Months

RC2175: R-CHEK Surface Rsistivity Meter

1 Year

RC3175: R-CHEK+ Surface Resistivity Meter

1 Year

RD1350: Self Clean Coating Detector

90 Days

RD1661: ShowerGuard Coating Detector

1 Year

RD1850: Guardian IS-15/IS-20 Coating Detector

1 Year

RX1550: "RefleX" Programmable Coating Detector

1 Year

SD2400: Spectrum Detective (Solar, UV & VLT)

1 Year

SG2700: Strengthened Glass Detector w/ Thickness

1 Year

SP1065: BTU Digital Solar Power Meter

90 Days

SP2065: Solar Transmission & Power Meter

6 Months

SS2450: Solar Spectrum Transmission Meter

1 Year

TS1301: Tin Side Detector Lamp

6 Months

TS1320: Commercial Tin Side Detector Lamp

1 Year

TS1420: Line Powered (Hands-Free) Tin Side Detector Lamp

1 Year

TS2300: Digital Tin Side Detector

6 Months

UV1265: UV Transmission Meter

6 Months

UV1365: UV Transmission & Power w/ Temperature

6 Months

UV1390: UV Demonstration Lamp (365nm)

90 Days

WE2500: Window Energy Meter (SHGC, UV & VLT)

1 Year

WP4500: Window Energy Profiler (SHGC, IR, UV & VLT)

1 Year

XM1400: Dual Transmission Meter (UV & Solar)

1 Year